Confirm orders
Calls after checkout to confirm the order, the address and the delivery window, so problems surface before dispatch instead of after a failed delivery.
Ecommerce & retail
Confirm the order before you pay to ship it
Every parcel that goes out to a wrong address, a duplicate order or a customer who never meant to buy costs you delivery both ways. An AI agent calls first, confirms the details, and flags what does not add up — before the parcel leaves.
Typically 2–4 weeks from first call to a working agent.
Verify cash on delivery
Checks a COD order is genuine and the customer will be there to pay. Unconfirmed orders get held for review rather than shipped on hope.
Chase failed deliveries
Calls when a delivery fails, finds out what went wrong, and arranges a second attempt while the parcel is still in the network.
Where the money actually leaks
Most stores watch conversion closely and fulfilment loosely. The costs below rarely appear on a dashboard, which is exactly why they persist.
- COD orders shipped to customers who never confirm them
- Wrong or incomplete addresses found only when delivery fails
- Second delivery attempts that could have been a thirty-second call
- Customers who would have bought if someone had answered one question
- Support time spent on "where is my order" that a proactive call prevents
- Repeat customers lost to one bad delivery experience nobody followed up
Said plainly
Confirmation calls and marketing calls are different
Calling about an order someone placed is transactional and straightforward. Calling someone who abandoned a cart to offer a discount is marketing, and needs consent, clear identification and a working opt-out.
We will build either, and we will tell you which is which rather than letting you discover the distinction from a regulator. Rules vary by market, so confirm what applies where your customers are.
Retail and fulfilment we build for
Online stores
Order confirmation, COD verification, cart recovery
Marketplace sellers
High-volume COD checks, address validation
Wholesale & B2B
Purchase order confirmation, delivery scheduling
Logistics & couriers
Delivery windows, failed-delivery follow-up
Food & grocery
Delivery confirmation, substitution approval
Furniture & appliances
Delivery slot booking, access requirements
Pharmacy & health retail
Prescription collection, repeat order confirmation
Electronics & high value
Fraud checks, delivery confirmation, warranty follow-up
Working in a different sector? Tell us what you need.
Ecommerce voice agent FAQs
What is a COD verification call?
Before a cash-on-delivery order ships, the agent calls the customer to confirm they placed it, that the address is right, and that they will be there to pay. Orders nobody confirms can be held back, so you stop paying to ship parcels that come straight back.
Why does cash on delivery need verifying at all?
In markets where COD is the norm, a share of orders are mistakes, duplicates or simply not genuine. Every one you ship costs delivery both ways plus handling, and the loss is invisible until you total it up. A short confirmation call before dispatch removes most of it.
Can an agent recover abandoned carts?
It can call people who left a basket behind and, where you choose, offer a discount or answer whatever stopped them. This is outbound marketing rather than a transactional call, so it needs consent and a clean opt-out. We will say plainly when a campaign you want is not advisable.
Does it connect to our store?
Yes — any platform with an API or webhooks, which covers the mainstream hosted carts and most custom builds. The agent reacts to events such as a new order or an abandoned checkout, and writes results back so your team sees what happened without leaving the admin.
What happens when the customer does not answer?
You set the rules: how many attempts, how far apart, and what happens after. Typically an unconfirmed order is flagged for a human rather than shipped or cancelled automatically, because both of those are expensive when the agent is wrong.
How is this different from an SMS confirmation?
A text is one-way and easy to ignore. A call gets an answer, and the agent can correct an address, clarify a delivery window or resolve a query on the spot. Texts are cheaper per attempt; calls resolve more per attempt. Most stores end up using both.
What share of your orders never make it?
Failed deliveries, unconfirmed COD, wrong addresses — most stores know the number is uncomfortable without knowing what it is. Tell us how you fulfil today and we will scope an agent around the part that costs you most.