Book and reschedule
Offers real availability from your calendar, takes the customer’s choice, and writes the booking back — no double-booked slots, no paper diary.
Appointments & reminders
Fewer empty slots, without the phone-round
Someone on your team spends part of every day confirming tomorrow's appointments. An AI agent makes those calls, handles the confirmations and cancellations, offers new times when someone cannot make it, and writes the result back to your calendar.
Typically 2–4 weeks from first call to a working agent.
Confirm and remind
Calls ahead of the appointment so people either turn up or tell you early. A cancellation two days out is a slot you can still sell.
Follow up afterwards
Post-visit checks, repeat bookings and recall reminders — the follow-up that gets skipped when the day is busy.
A reminder that can actually do something
An SMS reminder tells someone about an appointment. A call lets them act on it — and the ones most likely to no-show are often the least likely to read a text.
- Confirms, cancels or reschedules during the call
- Reads live availability and writes changes back to your calendar
- Calls in the language the customer speaks
- Retries and voicemail handled by rules you set, not endless ringing
- Escalates to your staff when something is unusual
- Every call transcribed, so you can see who cancelled and why
Worth knowing
Reminders are the easy legal case
Calling someone about an appointment they booked with you is transactional, not marketing. That is a far simpler position than promotional outreach, and it is why reminders are usually the best first automation.
You still need the number to have been collected properly and must honour opt-outs. Rules differ by country, so confirm what applies to you and your customers.
Where a missed slot costs money
Medical & dental
Appointment reminders, recall, pre-visit instructions
Physiotherapy & salons
Confirmations, rescheduling, repeat bookings
Garages & service centres
Service bookings, collection reminders, MOT recall
Legal & accounting
Consultation reminders, document chasing
Tutoring & training
Class reminders, enrolment follow-up, attendance
Home services
Visit windows, technician ETA, access arrangements
Veterinary
Vaccination recall, check-up reminders
Equipment & inspection
Site visit scheduling, inspection reminders
Working in a different sector? Tell us what you need.
Appointment agent FAQs
How do AI reminder calls reduce no-shows?
A reminder call reaches people who ignore texts and email, and because it is a conversation the person can confirm, cancel or move the appointment on the spot. A cancellation two days ahead is a slot you can refill; a silent no-show is revenue gone.
Can the agent reschedule an appointment, not just remind?
Yes, when we connect it to your calendar or booking system. It can offer the next available slots, take the customer’s choice, and write the change back. Where a booking system has no API we can keep it read-only and route changes to your staff instead.
Does it work with our existing booking software?
Usually. Anything with an API or webhook can be connected, and that includes most practice management, calendar and CRM systems. We check this during the discovery call before quoting, rather than promising an integration and discovering the limits later.
When does the agent call, and what if nobody answers?
You choose the timing — typically 24 to 48 hours ahead, within hours you consider acceptable to ring a customer. If there is no answer the agent can retry within limits you set, leave a voicemail, or fall back to a message, rather than calling repeatedly.
Is an appointment reminder call legal to make?
Reminders for an appointment the customer booked are transactional rather than marketing, which is a much simpler legal position in most jurisdictions. You still need the contact details to have been collected properly and must honour opt-outs; rules vary by country, so confirm your own obligations.
Which businesses does this suit?
Any business where an empty slot costs money and a person has to be somewhere at a time: medical and dental practices, physiotherapy and salons, garages and service centres, legal and accounting firms, tutoring and training providers, equipment inspections and home visits.
How many slots do you lose in a month?
Most businesses can name the number roughly and have never measured it precisely. Tell us how you book today and how far ahead you would want to call, and we will tell you what a reminder agent would take to build.